General Questions:

Did Aisan Top Team Shampoo suitable for perm hair?

Yes, our Aisan Top Team products is suitable for any type of hair.

Are Aisan Top Team products ingredient natural?

Many of the ingredients used in our products are naturally derived.

Are Aisan Top Team Shampoo safe for my color-treated hair?

Yes, our Aisan Top Team Shampoo are guaranteed color-safe and are formulated without adding salt, sodium chloride, as a thickening agent. We use a blend of natural ingredients that soothe and protect hair. Our shampoos are pH balanced and cleanse hair without stripping color.

Can i use Aisan Top Team Shampoo wash my hair every day?

It is important to us that you feel good. A healthy scalp and hair doesn’t mean have to be washed every day. But if you feel better washing your hair every day under the shower, you can do this with our Aisan Top Team Shampoo that is customized for your hair and scalp healthy.

Did Aisan Top Team shampoo can apply on children?

Yes, Aisan Top Team products can apply to any certain age. Our product ingredient are made from natural ingredients, unless certain personally are skin allergic on certain ingredient from our products.

Does Aisan Top Team products are safe to use during pregnancy ladies and beyond?

Yes, our products made from natural ingredients. Definitely safe by using during pregnancy period.

How to verify Aisan Top Team products authentication is genuine product?

To help ensure you are buying authentic Aisan Top Team product we utilize the latest security features. All our products will come with hologram authentication code sticker.

Payment Questions:

What forms of payment do you accept?

For Malaysian customers, we accept Local Bank Online Transfer or Visa, Master, American Express, Discover, JCB, Diner’s Club and EnRoute payment through PayPal Security Payment Gateway or Paypal Account Holders.

For International customers, we only accept Visa, Master, American Express, Discover, JCB, Diner’s Club and EnRoute payment through PayPal or PayPal Account Holders.

Which currencies are accepted for Aisan Top Team Shampoo?

We accept the following currencies as payment for Aisan Top Team Shampoo as customer located countries:

  • Malaysia, Singapore, Brunei – MYR (RM)
  • United Kingdom (UK) – Pound sterling (£)
  • Europe Countries – Euro (€)
  • Canada – Canadian dollar (CAD$)
  • Australia – Australian dollar (AUD$)
  • Hong Kong – Hong Kong dollar (HKD$)
  • United States & Others Countries – United States dollar (USD$)
When will my credit card be charged?

Your credit card will be charged once your order is processed to ship of confirmation order.

Did PayPal charge me any fee?

It’s free to use PayPal to pay for your purchases. The seller only pays a small fee to handle your payment. Also, you can accumulate your credit card reward points.

What is PayPal?

PayPal is an company operating a worldwide online payments system that supports online money transfers. When you use PayPal for payment, it will stay secure and protected. PayPal uses data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.

Did my country accept PayPal or credit card payment by PayPal?

PayPal payment are available in more than 200 countries. Below attach the PayPal Official website with accepted countries payment list:

Why was my payment declined?

Payments may be declined due to the changes in user habits, IP exceptions, the use of VPN, or bad credit records. If you’re using someone else’s credit card or if your shipping information and credit card information don’t match, your payments may be declined due to the risks of unauthorized payments. If your payment is declined, we suggest that you sign up for a PayPal account and link your credit card. Also, please confirm your credit card to let PayPal know that you’re the card owner.

Will there be any additional fees?

There may be a currency conversion fee when you buy or send a payment overseas. PayPal will always show you the exchange rate, which includes this fee before adding it to your purchase amount.

Do I need a account to use PayPal?

No, you can use PayPal as a payment option without having an account. The thing is… having an account is so much cooler. It lets you store your billing address, multiple shipping addresses, join our mailing list. It allows us to contact you if there’s a problem with your order too. It’s quick and easy.

Please note: The billing addresses on your and PayPal accounts must match in order for your order to be processed.

Shipping Questions:

Where do you ship?

We ship within Malaysia, Singapore & also Worldwide. We’ve shipped almost everywhere. We can offer no guarantees on your country’s postal system and customs services.

How much does it cost for international shipping fee?

Shipping is calculated based on your shipping location, the number of units, and the weight of your order. South East Asia (Brunei, Cambodia, Hong Kong, Indonesia, Laos, Myanmar, Philippines, Thailand, Vietnam) USD13 x per set or per item, Others Countries USD20.31 x per set or per item.

How do i track my package after it has been shipped?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier’s website. Click here to track your package.

How long will it take for my order to arrive?

It takes 2 to 4 working days for Malaysia Domestic Shipping by Pos Laju Malaysia after you place an order and complete payment. For International Shipping, most orders will arrive within 6 to 10 working days after payment is completed. However, in the event that an order is held at customs or for delayed due to unforeseen circumstances, some standard deliveries may take over 30 calendar days to arrive.

We are not liable to any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery, customs clearance delays and so on. In these situations, Top Team Shampoo will try its best to notify customers of the delay and if possible, make new delivery / collection arrangements with an estimated delivery date.

BEWARE OF TEXT MESSAGES: Currently Aisan Top Team does not contact customers via text message regarding promotions and special sales and we will never do so without explicit permission. Should you receive such a text message, please disregard as it is most likely from a counterfeiter and part of a scam.”

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